FAQ
● Are you a factory or trading company?
- We are a professional manufacturer.
● Where is your factory located?
- Our factory is located in Bao'an District Shenzhen city, 1 hour from Hong Kong airport or Shenzhen Bei - railway station, 1.5 hour from Guangzhou Airpot.
● How about quality control in your factory?
- Torchtech stuff are paying great attentions to quality controlling from the beginning to the end.
● How about guarantee?
- 1 year guarantee after goods is discharged in the destination.
● Can l get some samples?
- Yes,we are glad to offer you samples. After price and large order confirmed, the samples fee will be ----- - refunded.
● MOQ ?
- Generally if you choose different products, MOQ will be different. ● Is OEM and ODM service available ? - Yes, product could print your logo, or customized by your design. ● Payment Terms? - 30% deposit,70% balance before shipping, by T/T, LC, WESTERN UNION,Trade Assurance is ----------------- recommended.
● Can I buy other factory's products directly from you?
A: Yes, of course. There are already many customers cooperating with us in this way. We have over 10 years .in the business with extensive knowledge of technology and market.Our good reputation in China has been awarded by Alibaba Group as its seleced business partner.
● When can I get the products?
A: You products will be arrived your the nearest domestic port after order confirmed, it's about 30 days. 5.Q: How does your factory do regarding quality control? A: Our factory has gained SAA certificate and EMC certificate and ISO9002 authentication. Quality makes us who we are today. We focus on the quality from the very beginning to the end.
